Comanche County Memorial Hospital (CCMH) is committed to protecting the privacy of its patients and maintaining the highest standards in patient confidentiality. Although there is a very low risk to patients, CCMH was recently notified that an incident occurred with patients of the Memorial Medical Group (MMG), affiliated with CCMH. This incident resulted in a limited amount of patient information being released.
On February 26, 2016, the company contracted to provide patient satisfaction surveys for the MMG determined that an e-mail survey sent to numerous patients included incorrect information. The surveys were sent to the e-mail addresses of patients who visited MMG physicians from December 1 through December 31, 2015. The subject line of the e-mail stated the name of an individual that did not match the name of the individual to whom the e-mail was addressed. Within the body of the survey, the individual who received the e-mail was asked about their experience with a physician they had visited in recent weeks, but indicated that the physician worked in a different practice from the practice where the physician actually works. The surveys did not include any diagnoses or dates the physician was seen. They also did not contain any insurance or financial information of either the individual to whom the survey was sent or the individual whose name was in the subject line of the e-mail. They also did not include any identifying information about the individual other than the individual’s name. No social security numbers, addresses or phone numbers were disclosed.
All persons who were personally affected by this incident will receive a letter as long as their current mailing address is on file with the MMG physician’s office where they received care. The letter they receive will inform them that CCMH has arranged to have AllClear ID provide 12 months of FREE Identity Protection to any person affected by this error made by their patient satisfaction survey company.
CCMH regrets any inconvenience or concern that this error may cause, and encourages anyone who has questions to contact our dedicated toll free hotline at 1.855.731.6012.