HCAHPS Moment Recognition for Great Care

HCAHPS Moment Recognition for Great Care

HCAHPS moments come from patients that recognize staff after their visit on their surveys. All the staff were recognized for their wonderful extraordinary care.

Jessica Malpass, Great Plains Pharmacy

“Jessica has been making deliveries to patient’s on her own time. With the price of gas, many of our patients have been unable to afford their gas to pick up their prescriptions. The medications are specialty or oncology medications and too expensive to send through the mail. When I found out, I started paying her for her time and gave her the form to fill out for gas reimbursement. She is always chasing coupon cards to help her patients with the cost of their copays. She goes above and
beyond for our pharmacy. No matter what the extra duties I ask of her, she does them and excels at all of them,” said Cheryl Hale, Director of Pharmacy.

A patient recognized Jessica for bringing medications to their car for them when they were in severe pain and had difficulty walking. The patient stated, “Jessica will never know how much this meant to me and she is truly a great asset to have.”

If you want to nominate anyone for their great work please email: care@ccmhhealth.com