Visitor Information
Frequently Asked Questions
When are visiting hours?
Visitors can come and go, but we reccomend only having two bedside at a tima.
Who can I contact for general inquiries within the hospital?
Our Guest Relations representatives are here to assist you with your concerns and needs. A representative can be reached by calling extension 3819 or 3820 Monday-Friday, 6:30AM – 5PM. If your need is urgent and a Guest Relations representative is not available, please call the operator and ask to speak with the Administrative Supervisor.
Whether you are lost, looking for an office, trying to find a patient, or just have a general question, please stop by our Guest Relations desks located throughout the hospital. From the moment you enter our hospital, we want you to feel that you are among friends. You’re an important person to us and our reason for being here. We intend to make your visit to our hospital as pleasant and comfortable as possible.
Our Guest Relations Desks are located at the following locations throughout our hospital:
- The main entrance, right off the parking garage
- Tomlinson Medical Center
- Outpatient Center
Can I smoke in the hospital?
Memorial is a tobacco-free campus. Because smoking-related illnesses comprise the largest portion of preventable diseses, the use of tobacco is strictly prohibited in all Memorial facilities and on all hospital grounds.
Can I use my cell phone in the hospital?
Cellular telephones are allowed to be used throughout the hospital, except in the ICU and CCU areas.
I lost a personal item within the hospital, is there a lost and found area?
The Guest Relations desk is located in the hospital lobby and is the central location for lost and found items. To report lost items or for information on items found, please call Guest Relations at extension 6492. If calling from outside the hospital, please call 580.250.6492.
Where can I find spiritual support?
Spiritual support is available to you and your family 24 hours a day through our Chaplain and volunteer ministers from our community. If you would like to visit with our Chaplain, please call extension 3172 Monday – Friday from 8AM – 5PM, or call the operator and ask to speak to the Administrative Supervisor. Learn more about the Martha Lou Lawson Chaplaincy Center by clicking here.
Can I spend the night with a Memorial patient?
An immediate relative of an exceptionally ill patient may sleep in the patient’s private room, with the nursing supervisor’s approval. Many hotels offer medical discounts to our patients and their family members. A list is available at Guest Relations. Just indicate during hotel registration you are entitled to this discount.
Who can I contact with concerns or complaints?
To submit any conerns or complaints, please contact us at customer.concerns@memorialhealthswok.com.
Where is the hospital located?
Click here for detailed directions!
Our phone number:
580.355.8620
Main Memorial Campus:
3201 W Gore Blvd,
Lawton, OK 73505
Memorial Southwest Campus:
3201 S Lee Blvd,
Lawton, OK 73505
Is there a map of the hospital I can use?
How do I use the courtesy telephones?
Courtesy telephones are located in the main lobby of the hospital, Emergency Department waiting area and labor/delivery family waiting area.
A telephone is provided in all patient rooms with the exception of ICU and CCU. A telecommunications device for the hearing impaired is also available upon request.
- All local calls are free. To make a local call, dial 9 + the number
- You may place a long-distance call by calling collect, charging the call to your home or using a calling card.
- To access Long Distance using a calling card: Dial 9 + 1 + your long distance calling card number + the seven digit number.
- To access a long-distance operator: Dial 0 and an operator will connect you to AT&T.
- To access a patient room from outside of the hospital, call 580.355.8620 and the operator will assist you.
- Looking for a patient after hours? The courtesy phone provided to you in the main entrance Guest Relations desk is answered by an operator who can help you find the patient.
Where can I buy flowers, newspapers, gifts, or other items?
Newspapers and flowers may be purchased in The Gift Shop. Newspaper dispensers are also located outside of the hospital’s main entrance and the entrance to the Emergency Department. Due to safety precautions, flowers, plants, or latex balloons are not permitted on the ICU, CCU, Adult Protective Unit, or Pediatric Unit.
Where can I go to eat?
The Atrium Gardens (hospital cafeteria), located in the northeast corner of the ground floor, offers breakfast, lunch, dinner, and snack. Hours of operation of 6AM – 7PM daily.
Specific meal times are:
- Breakfast: 6AM – 10:30AM (weekdays), 6AM – 9:30AM (weekends)
- Lunch: 11AM – 1:30PM
- Dinner: 4:45PM – 7PM
The short order grill is open 6AM – 7PM, offering breakfast items, hamburgers, sandwiches, and othershort order selections. Guest meals in patient rooms are available by paying the cafeteria cashier in advance. Call extension 6368 (MENU) for the daily lunch menu.
Where are the vending machines located?
Vending machines are provided in the Emergency Department and on the ground floor. A change machine is also located in the Emergency Department.
Where can I send mail?
A mailbox is located outside of the hospital main entrance of the Tomlinson Medical Complex.
Is there an ATM on the grounds?
An ATM is located across from the Gift Shop on the ground floor.
Are there RV hookups available for use?
RV hookups are available withing the parking lot of the hospital. Visitors needing these services should coordinate their stay with the Environmental Services Department. Please call 580.355.8620 and ask to speak with the Engineering Department.
Is there a pharmacy in the hospital?
Click here to view all of our available options for your pharmaceutical needs.